By letting us protect your orders, you don’t have to pay for any protected issues. You’ll even earn additional sales when we create reorders and you’ll save money when we cover refunds.
Give your customers the piece of mind that they will receive their orders – no matter what happens.
If an issue arises, the customer files a claim directly with us. This decreases your support workload, freeing you to focus on sales.
Customers Select Protect
When an issue occurs with a protected order, the customer simply fills out our claim form to let us know.
Houston, We Have A Problem
If an order is lost, damaged, or stolen, the customer simply fills out our claim form to let us know.
The Customer Works Directly With Us
We remove the merchant from the process and work directly with the customer.
We Process The Claim
We verify everything and quickly process customer claims.
Claim Resolved
We place a reorder, refund, or otherwise make the customer whole again. Reorders show up as a new order meaning additional revenue for your store. Refunds come out of our pocket thereby saving you money.
Their orders have Protect enabled automatically.
When an issue occurs with a protected order, the customer simply fills out our claim form to let us know.
We remove the merchant from the process and work directly with the customer.
We verify everything and quickly process customer claims.
We place a reorder, refund, or otherwise make the customer whole again. Reorders show up as a new order meaning additional revenue for your store. Refunds come out of our pocket thereby saving you money.
Protect is an add-on service that lets customers protect their orders in various ways. Everything from shipping protection from loss, damage, or theft to product and price protection. We are constantly improving our features and adding new protection types that allow customers to simply enable it before or at the time of purchase.
The Protect checkbox may be selected by default to keep the checkout process simple. We have found that Protect has not affected merchants conversion rates negatively. In addition, when orders are replaced, new orders are processed for the merchant increasing sales revenue.
Protect will never cost you a dime. The customer opts-in and pays for the protection. We cover all approved claim costs, even if what we collect is less than the cost of claims. You’ll even make additional revenue from reorders.
We provide no-hassle resolution for order issues at no cost to you so you can focus on selling.
Customers claims are sent to us so your store has less customer service tasks to deal with.
Online sales will continue to grow and unexpected shipping and other issues can overload customer support. So, it is important to have a backup plan, especially one that costs you no money.
With Protect, you won’t need to decide this. You can empower your customer to make this decision as they see fit given their own unique circumstances including problem neighborhoods, common delivery issues, and things that you may not be aware of.
Protect will cover claims costs even if it exceeds how much we collect. Your store will often make money or in very rare cases break-even.
We monitor and optimize sales performance so if we identify any persistent issues, we may change the price either dynamically per order or across the site to ensure optimal value for both the store and the customer.
Some carriers provide shipping insurance but their claims process is often difficult or very time consuming for the merchant. Carriers also do not cover theft after delivery.
With Protect, we cover lost, damaged, or stolen shipments and we work directly with the customer, saving you time. We also have a fast and easy claims process which creates higher customer satisfaction.
Studies have shown that 96% of unhappy customers won’t complain to you but will tell 15 friends. Those unhappy customers will silently choose to never shop from you again.
Adding Protect to your site mitigates this issue by giving your customers a different and direct channel to resolve issues that you do not commonly deal with or even have a policy for. The result is a happy customer who will sing praises to their friends.