Your orders have Protect enabled automatically.
If an order is lost, damaged, or stolen, the customer simply fills out our claim form to let us know.
We remove the merchant from the process by working directly with the customer.
We verify everything and quickly process customer claims.
We place a reorder or will refund the customer. Reorders show up as a new order meaning additional revenues for your store. Refunds come out of our pocket thereby saving you money.
Protect is an add-on service that lets customers protect their order from loss, damage, or theft. It can be enabled by default or the customer can simply enable it at the time of purchase.
Protect will never cost you a dime. The customer opts-in and pays for the protection. We cover all approved claim costs, even if what we collect is less than the cost of claims. In most cases, you’ll make additional revenue from reorders.
We provide no-hassle refunds and replacements for order issues at no cost to you so you can focus on selling.
Customers claims are sent to us so your store has less customer service tasks to deal with.
Online sales will continue to grow and unexpected shipping issues can create customer support nightmare. So, it is important to have a backup plan, especially one that costs you no money.
With Protect, you won’t need to decide this. You can empower your customer to make this decision as they see fit given their own unique circumstances including problem neighborhoods, common delivery issues, and things that you may not be aware of.
Protect will cover claims costs even if it exceeds how much we collect. Your store will often make money or in very rare cases break-even.
We monitor and optimize sales performance so if we identify any persistent issues, we may change the price either dynamically per order or across the site to ensure optimal value for both the store and the customer.
Some carriers provide shipping insurance but their claims process is often difficult or very time consuming for the merchant. Carriers also do not cover theft after delivery.
With Protect, we cover lost, damaged, or stolen shipments and we work directly with the customer, saving you time. We also have a fast and easy claims process which creates higher customer satisfaction.